how to install turbo tax CD
I filed my taxes Using Turbo Tax Free online, it stated that I will have my refund in as little as eight days, and it also said that I could find out the status of my refund in 72 hours. It has been 18 days since I filed my taxes. Where is my money?
Gwendolyn of Pontiac, MI February 14, 2010
I experienced the same "glitch" in the Turbo Tax software, it occurred when I tried to complete my state taxes. I sent 3 error reports with my email address as requested by the error message in turbo tax and I still have not heard from them. Also tried the "live chat" route and was told, "Oh, they (support staff) don't work weekends and it will be a few days before they contact you". I uninstalled Turbo Tax 3 times before I could get it to go. I have used Turbo Tax for years but I will not use it again. Their support stinks! I also ended up paying to file my state.
donna of henderson, NV February 14, 2010
I haven't gone through the previous 58 pgs of complaints so excuse me if this is redundant. I e-filed with Turbo Tax opting to take the direct deposit to a Turbo tax debit card (I thought that would help keep track of expenses) I filed on 02/04/2010 and rec'd my card today (02/13/2010) According to what is listed on the website this delivery schedule, while bein a day early was soon enough for me!!~ Well, I rec'd the card but my refund wasn't on it.
copyright ybarra-cgm
I activated my card (because you have to to speak to customer service) and asked why my money wasn't there - I was told by Amy that, although they quote 8-14 days on their website, that's just for when you would get your card, not for when you would get your funds. When I was on the phone with Amy I looked at the IRS website which said my refund would be processed on the 23rd of February. Amy said that wasn't right, she had a piece of paper that said I would be paid on the 19th.
There were so many holes in her story (i.e. if you look real closely you'll see that 8-14 days is what it takes to get your funds, Her next answer was the Govt has 8-14 days to process to the Turbo tax bank and they have 8-14 days to process as well.) I told her at that point I would have been more prescient to drive to Washington DC and come back with a check rather then wait for all these rumored dates. I asked how she know it would be the 19th instead of said feb 23rd and she assured me "she just knew"
Read more: http://www.consumeraffairs.com/computers/intuit_turbotax.html#ixzz0feW
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